AI Research for Dialog Systems in Companies

Institute branch lab Dresden

At the institute branch lab in Dresden, we collaborate closely with established research institutions in the field of production technology in order to develop new systems for human-machine interaction and dialog systems for various applications. In the joint "Center for Explainable and Efficient AI Technologies CEE-AI" we partner with the TU Dresden and other Fraunhofer Institutes to bundle the AI competencies of the Dresden region and closely link them with industry, thus ensuring rapid technology transfer into companies.

Intelligent systems that support people are already part of our everyday lives: Smartphones and voice assistants, for example, accompany us every day, providing support and information - quickly, intuitively and in real time. In the professional environment too, Artificial Intelligence systems are playing an increasingly important role and offer great potential for supporting people in their tasks. Intelligent assistants and learning systems are becoming more and more important, especially in industries such as production technology, logistics or customer service.

Conversational AI

Intelligent dialog systems for various business sectors

At the Fraunhofer IAIS branch lab in Dresden, we develop intelligent dialog systems based on "Question Answering" that enable fast and efficient access to information via voice or text input. The results are complete solutions which are data protection-compliant and tailored to the particular needs of users in various application areas, for example in the automotive industry, medicine, production or tourism. We use modern AI technologies that combine Machine Learning and knowledge modelling. The special characteristic of this approach is that knowledge graphs lie in the background of the dialog systems, which combine generated knowledge from complex data sets with specific domain knowledge from experts and render the system suitable for complex enquiries. This concept of 'Informed Machine Learning' enables us to adapt the dialog systems to very specific technical vocabulary and the requirements of various application areas.

Explainable & Efficient AI

Center for Explainable and Efficient AI Technologies CEE AI

In addition, we are committed to bundling the AI competencies of the Dresden region, closely interlinking them with industry and ensuring rapid technology transfer into companies. To this end, we rely on close cooperation both with university research and with other Fraunhofer Institutes in the newly initiated "Center for Explainable and Efficient AI Technologies CEE AI". Under the joint management of TU Dresden (Prof. Dr. Frank Fitzek) and Fraunhofer IAIS (Prof. Dr. Jens Lehmann), research at CEE AI covers the entire spectrum from hardware support to device communication and transfer into practice. A special focus lies on the explainability of AI models ("Explainable AI") and the efficient implementation of AI technologies in hardware systems as well as Big Data & High Performance Computing ("Efficient AI").

On February 11, 2019, Fraunhofer and the Technical University of Dresden signed the Memorandum of Understanding (MoU) for the foundation of CEE AI – with (from left to right): Prof. Reimund Neugebauer, President of the Fraunhofer-Gesellschaft, Prof. Welf-Guntram Drossel, Director of the Fraunhofer Institute for Machine Tools and Forming Technology IWU, Dr. Eva-Maria Stange, Minister of State for Science and Art in Saxony, Michael Kretschmer, Minister President of the Free State of Saxony, Anja Karliczek, Federal Minister for Education and Research, Prof. Stefan Wrobel, Director of the Fraunhofer IAIS, Prof. Hans Müller-Steinhagen, Rector of the TU Dresden and Prof. Dr. Jens Lehmann, Head of the Fraunhofer IAIS branch lab in Dresden.